Most Important Emergency Numbers
In case of Emergency, it is scary and difficult to communicate being in a foreign land, not familiar with the language, emergency services & protocols. Therefore, it is mandatory and important to know & educate your family to handle any emergency or accident in Germany.
Police | 110 |
Fire Service / Ambulance | 112 |
Air Rescue | (0711) 70 10 70 |
Suicide hotline | 0800 111 01 11 |
Kids and youth hotline | 0800 111 03 33 |
Alcoholics Anonymous | 19 295 |
National Directory Enquiries | 11833 |
National Directory Enquiries (English) | 11837 |
International Directory Enquiries | 11834 |
How to call an Ambulance
If immediate treatment is needed and you have to be transported to a hospital quickly, you can avail an ambulance service. You may need to pay 10% of the transport cost, which is about €5 – €10. An air ambulance can also be called at the same costs. In case of an emergency call the emergency number 112 in your mobile phone free of charge. The fire brigade ambulance (Rettungswagen) would take you to the nearest hospital. If you need to call an emergency doctor, call 19 242 if you need immediate treatment. For non-emergency situations, you can call 116 117 to reach a non-emergency doctor.
Emergency in the Highway
While you are in Motorway (autobahn) and need to call Emergency service, you can use your handy or look at Posts with White Kilometer Stones on the side of the Road which is pointing arrows in the direction of the nearest Emergency Telephone
In Germany, there are few autombile clubs that provides support in case of breakdowns or traffic jams. You can reach them on the below nos for Road assistance throughout Germany
- Road Assistance ADAC (01802) 22 22 22
- Road Assistance ACE (01802) 34 35 36
- Road Assistance AVD (0691) 66060
Block Credit / Debit Cards ( Sperr - Notruf )
When you have lost any cards with Electronic chip in it. You have get in touch with above contacts to block your card(Bank cards, Credit cards, Mobil SIM card etc..)
- American Express: (069) 97 97 10 00
- Diner's Club: (05921) 86 12 34
- EC and Bank Cards: (069) 74 09 87
- MasterCard: (069) 79 33 19 10
- VISA: (0800) 81 49 100
Emergency Phrases in German
Usually, most of the emergency staffs & police speak in English. Still it is advisable to practice few of the below German emergency phrases.
- Police: Polizei
- Fire service: Feuerwehr
- Rescue service: Rettungsdienst
- Ambulance: Rettungswagen or Krankenwagen
- Pharmacy: Apotheke
- Hospital: Das Krankenhaus
- Medicine: Medizin
- Poisoning emergency: Vergiftungen Notfall
- Help!: Hilfe!
- Call an ambulance!: Rufen Sie einen Krankenwagen!
- It’s an emergency: Es ist ein Notfall/dringend.
- I’m in pain: Ich habe Schmerzen.
- I need a doctor: Ich brauche einen Arzt.
- Hospital: Krankenhaus.
- There's been an accident: Es gab einen Unfall.
- Heart attack: Herzinfarkt
- Stroke: Schlaganfall
- Choking: Würgend
- Difficulty breathing: Schwierigkeiten beim Atmen
- Bleeding: Blutung
- Concussion: Gehirnerschütterung
- Diabetic: Diabetiker
- In labour: Gebären
Some important links
Fire service - www.feuerwehr.de
Landespolizei - www.polizei.de
Bundespolizei - www.bundespolizei.de
Emergency services - www.bbk.bund.de